*Receive documents from GriotSites over a secure connection. *Create a ticket regarding late payments, payment disputes, and service questions. *Receive estimates on new projects. *Track payments due or paid. *Track the progress of your Web Property development. *View and print invoices. *Provide feedback regarding your Griot experiences.
Why Don't I Have a Grace Period?
Grace periods are not offered on GriotPay plans because we don't do credit checks to afford Clients the opportunity to pay for their Custom Web Property over a period of time. Because we don't do credit checks, we also refrain from reporting to credit bureaus.
In a sense, we do provide a 24-hour grace period before our sweepers sweep our servers and remove any accounts that are past due. This period is not guaranteed and should not be considered when being late on a payment.
What Happens if My Account is Up For Suspension?
When accounts are up for suspension, we will inform all Clients who are on the Monitoring Service Package and/or on the GriotPay plan about their particular suspension and the reason for the suspension. Once you receive that email from us, you have two decisions to choose from: Bring the account to active status by paying all monies owed that caused the suspension, or grab your files and transfer them to another Web hosting company. Of course, we would rather you stay, but we understand if you must move on if that is your choice.
What if I Can't Pay By My Due Date?
Things happen and we get it! We understand that you may have trouble making your payments every blue moon. That is why we offer some solutions to keep your Web Property from being suspended.
1. If you know that you are not going to be able to keep your payment obligation, give us a call and provide us with a "promise to pay" date. Contacting us with this information will stop any suspension of a Web Property due to non-payment. Be aware that if your Web Property is suspended due to non-payment, a $10 reconnection fee will be required for each suspended property to make the site live again.
You must contact a Web Agent at least 72 hours (3 days) BEFORE your payment is due in order to qualify for an payment extension. Also be aware that you are allowed 2 payment extensions within a GriotPay agreement. 2. If your payments are a struggle for you to make, you can refinance your Web Property package to lower your monthly payments. We would revaluate your package and adjust the terms to fit your budget.
When is My Payment Due?
Payments are due on the date set forth during the initial GriotPay signup. Because there is no grace period, all payments are due in the office on the due date's closing time of 8 PM MST. Payments that are not received by closing time will cause our server sweepers to suspend your account and Web Property.
What if I Want to Take My Web Property and Move it to a New Host?
If you decide that you'd rather move your Web Property to another hosting company, we will gladly help you with that. You can visit your GriotSites account to transfer your domain name to your new host. Be aware that moving your domain name does not move your Web Property. Hopefully, you periodically backed up your property via your cPanel so that you can provide your new hosting company with copies of your files. If you need a copy from us, we will release them to you in a zip file for $25. Be advised that your Web Property has to be paid in full before it will be released to you. Until it is paid in full, the designing rights belong to Griot International, LLC.