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Our Support Center
Welcome to our support center. We want you to know GriotSites is a provider of world-class products at incredible prices. We also want you to know that we take great pride in providing our Clients with excellent customer service. Should you have any questions or issues, we invite you to take advantage of one of the several avenues we provide to assist you with questions that you may have about our services and products.
Did you know that there are Web Agents posted throughout this Web Property who are waiting to assist you? Just click on one and chat live with a specialist.
We take pride in the way we treat our Clients. While many common issues can be handled through live chat or over the phone, some issues are more appropriately handled by creating a support ticket. As a matter of fact, we encourage you to use our ticket system as often as you can.
Frequently Ask Questions
We have compiled a bunch of frequently asked questions that we receive from our Clients in hope that maybe they will help you with your questions. If you cannot find the answers that you are looking for, we suggest that you try our Griot Forum or contact our support team.
Create a Ticket
Creating a ticket is as easy as pie. Our ticket portal is another way to contact a Web Agent. Just fill out your information and a Web Agent will respond through your primary email. To check on an existing ticket, visit our "Submit a Ticket page and select "check ticket status" to sign in.
If your ticket involves making changes to your hosting account or discussing confidential information, we must confirm that you are the account holder or someone authorized to act upon, represent, and make decisions regarding the account. If you submit the ticket through the Client Area, your identity is automatically verified since you had to log in to submit the ticket. If you submit a ticket any other way (such as email, online form or through an agent), we will request that you verify your identity. Always be prepared to give us your GS Code. This is a way to verify that you are the account holder. If you do not remember it, check the very first email that you received from us when you registered. If you still can't find it, send us an email requesting your GS Code.
Ticket Wait Times
Normally tickets are answered the same day; usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.
Because some problems are more complicated then others, we will need extra time to investigate and solve your issue. We appreciate your patience while we take care of the issue at hand for you.
System Status messages are occurrences that take place on our system. Here you will find out the status of any system services that may seem to be behaving in an unfamiliar fashion.
Last network event occurred at: No posted network events
Scheduled Maintenance messages are advance notices of short and infrequent time periods when the system will under go improvements and therefore be unavailable.
Maintenance periods: Next maintenance scheduled on WIP Forum- December 25th 19:30 hrs to 21:30 hrs GMT 2017.
Manage Your Bill Online
If you are a Client of ours, you can use our secured billing area to log in to your account to handle billing, add new domain names, purchase other services that you may desire and more. If you are not a Client yet, you can register for a free account.
We are working hard to make your experience with GriotSites a pleasant one. That is why we are taking this time to give you a tour of our billing system so that you won't miss a beat. View a screenshot of each frame within the billing system.
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