What security measures are used to protect our server?
Protecting our servers is a priority to us. We have systems in place that are design to protect our servers from hackers and DDoS attack (UDP flood). We have an extensive custom firewall rule and large mod_security rulesets protecting our servers. If we do experience heavy flooding, we have our datacenter enable network level flood protection. Our datacenters are all highly secure facilities with restricted access.
Our other security methods and precautions are confidential. This applies to all shared hosting plans, as well as all managed and unmanaged hosting plans with GriotSites.com. Although we are doing everything within our power to keep the server safe, we are aware that there are sophisticated hackers in the world who sometimes find ways to get in through a "backdoor". If you know of any Abuse to our system, please report to us immediately. Securing Hosting Accounts We go through great lengths to help our clients to keep their accounts secure. GriotSites.com is committed to protecting your account and your personal information. Therefore, we can only offer basic help and general information without verifying who you are.
If you need account specific information, or changes to your account, we will require you to verify your identity per our current internal procedures. One major way that we verify our clients is by the unique GS Code. If you cannot provide this special code, the verification process will be considered a failure and no information of an account will be issued at that time. If the GS Code is forgotten, please check your "welcome" email that you received upon your registering with GriotSites.com. If you no longer have access to that email, visit our GS Code page for more details on how to retrieve that special code.
If you cannot verify your identity, then we do not feel safe to provide you account specific services.
The best way to avoid verification procedures is to send all your support and billing requests via your Go Green Client billing account.
NOTE: If you simply send us an email, even if it is from the primary email address listed on your account, we will still ask you to reply back to our email as verification you are the owner. The reason we must be so careful is because an email message can look like it is from your address, when actually it is not (it is spoof email).