How can I get a refund for unused services? We sure hate to see you go. Do us a favor and tell us why you are leaving? Maybe there is something that we can do to rectify any issues you are having with GriotSites services, or any of our affiliates. We strive to provide you an excellent GriotSites experience, so your feedback is much needed. And if you still decide to go, just know that you are welcomed back anytime.
If your billing account is staying active, then we add a credit to your account for the next time you would pay.
If you do not plan to keep any GriotSites services, you must cancel all of your accounts first and look for the automatic reply with a ticket number, then wait for a cancellation confirmation email. Once you receive the cancellation confirmation you may reply to that email and inquire about your refund.
Please allow up to 15 days for your credit card to post a refund.
Please keep in mind that we do not offer refunds (pro-rated or otherwise) unless you submit a cancellation request the day your account is set to renew and it gets charged anyway. This is listed in our terms of service.
There are no refunds on administrative fees, install fees for custom software, or domain name purchases.