Lost or Forgotten Password The login information for the billing area is different than your login for your hosting control panel for security reasons. The billing login is your email address and billing password. Resetting Your Password Not Able to Login? If you have forgotten your password, you can reset it @ billing.griotsites.com. Click the "Account" tab to reveal a drop-down link. Next, click "forgot password." Enter your primary email address. You will be sent an email giving instructions on how to change your password. It will be emailed to the email we have on file for you (typically the one you gave us at sign up). When you fill in your registered email address (and answer your account security question if set), you will be sent instructions on how to reset your password.
If you still cannot login: -Be sure you are using the primary email address (the email you gave us during sign-up). -Enter your email address in all lowercase. -Remember that the password is case sensitive. Make sure your caps lock is off. -Be careful when you copy & paste. It is easy to inadvertently copy extra blank space at the beginning or end of your password. -If you still cannot login, please contact us via live chat or phone; or submit a ticket to our Billing department for help.
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