What is Spam?
What is Phishing?
What is a catch-all email account?
How many email messages can I receive per day?
What is an MX Record?
What is the difference between Email and Email Forwarding?
Do your email accounts have virus protection?




What is Spam?
In terms of email delivery, “spam” is unsolicited bulk email. Spam is generally considered junk email and can be a continuing annoyance to its recipients. It is considered poor netiquette to send spam.

The Spam Settings preferences in Workspace Webmail allow you to set behavior for filtering spam and adding email addresses to your Allowed List or Blocked List. Adding an email address or domain name to your Blocked List treats email messages from that email address or domain as spam and filters them based on your spam settings. Adding an email address to your Allowed List allows you to receive any message from that email address or domain.

You can turn your spam filter on or off, specify how to handle email messages that are identified as spam, and specify the level you want to use for filtering. For more information, see Setting Up Spam Settings in Workspace Email.

What is Phishing? Top
Phishing schemes are attempts to steal sensitive personal information such as passwords, credit card numbers, social security numbers, etc., through the distribution of fraudulent email messages.

A phishing scheme typically consists of an email message that appears to originate from a trusted source, but instead is an attempt to obtain and exploit sensitive user information, such as login credentials for the targeted user's online bank account. Often, the message asks you to "update" account information (including credit card and checking account information, social security numbers, addresses, and telephone numbers). Most phishing scams instruct you to do so using a form in the body of the email. Sometimes, you will be prompted to click a link that appears to lead to an authorized website that belongs to a legitimate, trusted company.

The idea is to make you take the bait by entering the requested data or clicking the link and providing the requested data to the fraudulent party, which then attempts to exploit the obtained information.

As more and more communication and transactions are taking place online, phishing schemes and other attempts to steal sensitive personal information have become increasingly prevalent and innovative.

Phishing attacks against online consumers have become so widespread that an estimated 57 million Americans have received fraudulent email messages and 1.98 million may have fallen victim to the subsequent scams, resulting in approximately $1.2 billion in direct costs to U.S. banks and credit card issuers.*

Our advanced fraud protection program effectively protects you from phishing schemes by detecting and intercepting phishing attempts and other fraudulent email messages before they reach your inbox.

What is a catch-all email account?  Top
A catch-all email account is an address that is specified to receive all messages that are addressed to an incorrect email address for a domain. For example, you have three email addresses set up for coolexample.com; info@coolexample.com, sales@coolexample.com, and webmaster@coolexample.com, you can set up info@coolexample.com as a catch-all email account. Then, any email messages sent to manager@coolexample.com (or any other invalid email address), are sent to the catch-all account (info@coolexample.com).

You can set up one email address as a catch-all account per domain name.

How many email messages can I receive per day? Top
There is no limit on the number of email messages you can receive. The 250 daily relays only pertains to email messages that you send. The only restriction on your incoming mail is the amount of storage space you have available, depending on the type of email account you purchased. You cannot receive more email messages than your storage space can hold.

How many email messages can I send per day?
Your email account includes 250 SMTP relays per mailbox, per day. Each address listed in the CC and BCC fields count against your daily limit. One relay consists of an email message sent to one address using the SMTP service. Therefore, you can send up to 250 messages per day, per mailbox. Your SMTP relay limit resets once each day, approximately every 24 hours.

If you need more than 250 relays for your mailbox, you can purchase additional relay packs (in packs of 50). You can use a maximum of 500 SMTP relays per day, per email account. If you want to use more than 500 relays per day, you can distribute SMTP relays across multiple email accounts.

The SMTP relay service is provided to you as a feature of your email account. This service is not set up by default. You must set up the service when you configure your email account settings.

NOTE: With Workspace Webmail and SMTP, you are restricted to 100 email addresses (To, Cc, and Bcc) per email message, regardless of the number of SMTP relays you have per day. For more information, see Email Account Limitations and Managing Your Email Account SMTP Relays.

What is an MX Record? Top
The MX Records for your domain determine where email that is sent to your domain will go.

Example: MX0 is assigned the value 'mail.coolexample.com'. This tells all email messages addressed to your domain to go to your domain's mail server where you can pick it up. You may have multiple MX records assigned, for example MX10, MX20, and MX30 may also be assigned a mail server. This is a fail-safe measure you can use in the event your default mail server is down. The alternate mail servers store your email messages until your default server is back online. This prevents loss of email messages during your main mail server's downtime. This is called MX Priority. The lowest number MX record is the first one attempted for delivery.

You only need to modify your MX Records if you host a domain with us and host your email account somewhere else. For more infomation, see Adding or Editing MX Records.

What is the difference between Email and Email Forwarding?  Top
Email forwarding and email are two different services we offer for retrieving your email. Email enables you to send, receive, and access your email from Web-Based Email or using a client application. Email forwarding allows you to direct incoming messages from one email address to another email address. When an email message is sent to your forwarded email address, our mail servers redirect the message to the email address you specify.

NOTE:Email messages sent to your email forwarding account are not stored on our servers, but are simply forwarded.

You cannot setup the same email address for both an email account and an email forwarding account. For example, if you create an email account for email@coolexample.com then you cannot also create an email forwarding account for email@coolexample.com. The address can only be used for one of these services at a time.

If you would like to take advantage of the features of a regular email account, but would still like to receive a second copy of your messages at different email address, you can use the carbon copy feature.

Do your email accounts have virus protection?  Top
Yes. Our email accounts include our state-of-the-art Virus Protection system that automatically blocks infected email message attachments that may damage your computer with destructive viruses. Virus scanning occurs every time our servers receive an incoming attachment. Virus Protection is in place for Workspace Webmail, POP, and IMAP accounts so that any email messages containing an infected attachment are blocked.


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