Welcome to our Customer Service Portal
Customer Service is the nuclei in running a successful web/email hosting company. We consider our Clients family here at GriotSites, and if you are having issues with our services, then it only seems right to do everything possible to help solve your problem. We don't promise to have all the answers, but we will do our best to resolve whatever situation that is keeping you from having an excellent web hosting experience with us. If your problem is with any of the addons offered through our cPanel, it is best to contact the creator directly via their website concerning their own products. Links are provided within our cPanels to make it easier to contact them.
We are big on 5-star customer service. Not only do we provide top notch services to our Clients, we also provide Web education and support. Throughout this website are caricature created by Toon Characters. These caricatures represent our awesome support team called Web Agents. Anytime you need to chat with a Web Agent, just click on the caricature and a popup window will appear in the upper left corner of your screen.
Contact Us Via Phone
Our live Techies are available 24/7/365 to assist you with any and all questions regarding our products sold in our Griot e-Store. Support for special services (such as web designing) is available every day except Sundays from 8am-8pm mst and most holidays.
Only Domain support is available 24hours, 7 days a week, 365 days a year
Give us a call or send a fax at the following numbers:
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
GriotSites.com offers several ways to receive support. While many common issues can be handled through live chat or over the phone, some issues are more appropriately handled by creating a support ticket. As a matter of fact, we encourage you to use our ticket system as often as you can.
Contact Us Via Ticket System
Toll Free: (888) 600.2011
Domains: (480) 624-2500- 24/7
Webhosting: (888) 600-2011
Fax (billing): Coming Soon
Fax (abuse): Coming Soon
Contact Us Via Chat
Click any Web Agent on this site for Live Chat
Our Chat Sessions are Secure!
Mon to Fri, 8.00AM - 8:00PM PST
Email us directly at the following addresses:
Contact Us Via eMail