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If you are upgrading accounts, please make sure that the upgrade is fully completed and all files have been moved to your new account before submitting your form. Once we cancel your account, you will not be able to retrieve your files. Remember to have a backup of your Web Property too, just in case.

What happens after I submit the cancellation request?

You will receive an email immediately confirming we have your request. If you do not get this email back within 1 hour, we did not receive your cancellation request and you will be held responsible for any charges as a result. If you did not receive the confirmation email after 1hour, resend it to us and enter "2nd email" in the subject line.

Once you know we have your request, please allow us 72 hours to verify your identity and close your account. Your account will remain active until you receive our follow-up email confirming you were cancelled successfully.

When will my cancellation be effective?

Unless you tell us otherwise, your account will be cancelled on the next renewal date, and you will continue to have access to your account until that time. For example, if your next renewal date is in 2 weeks, and you tell us you want to cancel, then your account will stay open for those 2 weeks, then cancel on the renewal date. If you want the cancellation to be effective on any date other than the next renewal date, please let us know when we contact you to confirm your cancellation, so we can cancel the account according to your instructions.
Click forms to send us a ticket requesting for your account cancellation. Login Credentials are required to access our ticket system.
Submit a Ticket
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