GriotSites backups are provided as a courtesy and are not guaranteed. Customers are responsible for their own backups and web content and should make their own backups for extra protection. For additional information please see our Terms of Service.

Backup Policy, Do You Provide Backups?'s backups are made every week on a random day, and only the newest backups are kept. The terms of our backup policy vary depending on the type of hosting account.We create weekly backups of shared servers for accounts that are under 20 GB or 100,000 inodes.

Backup File Types - cPanel
When you have a backup file, you will need to know what type of backup it is so you can know what is saved inside. Below are examples of the format for the various backup file names along with descriptions to help you determine the contents of a backup.

1.  Full cPanel Backup


This is the format of a full backup file. It includes your home directory, including addon domains and subdomains, databases, email forwarders and filters.

2.  Home Directory Backup

This is the format of a home directory backup file. It includes all of the files in your home directory that you own as well as files which you do not own but have access to.

3.  MySQL Backup


This is the format of a MySQL backup file. It only includes the data of a single database.

4.  Email Forwarders Backup

This is the format of an Email Forwarders backup file. It includes all forwarders you've created in cPanel.

5.  Email Filters Backup


This is the format of an Email Filters backup file. It includes all account-level and user-level filters you've created in cPanel.

How to Generate/Download a Full Backup

Full BackupHome Directory BackupMySQL Database Backup
A full backup is a backup of all of your files, email, databases, etc. Once initiated, you must allow the backup time to perform. The server will send you an email once the backup is ready to download. The steps for generating, downloading and restoring a full backup are explained in detail below.

Note: Shared Accounts may only create cPanel backups of 10 GB/150,000 inodes or less. If your backup is larger than 10GB or consists of more than 150,000 inodes, you must contact GriotSites support for help to bypass the limit.

How to Generate a Full Backup in cPanel

Log into cPanel.
In the Files section, click on the Backups icon.
Under Full Backup, click Generate/ Download a Full Website Backup.
On the next page, select the Home Directory option from the Backup Destination drop-down menu.
For Email Address, select whether or not you wish to receive an email notification once the backup is complete.
Click Generate Backup.
This will generate the back up for you and place the tar.gz file inside of your home directory. You can then download the backup via cPanel, FTP or SSH.

How to Download the Full Backup

To download the backup from cPanel:
Log into cPanel.
In the Files section, click on the Backups icon.
Under Full Backup, click Generate/ Download a Full Website Backup.
Under Backups Available for Download, click the link for the backup file you wish to download.
Select a destination on your PC where you would like to save the backup.

How to Restore a Full Backup

A full backup must be restored by the root user for the server. To restore a backup, simply complete the Restore form. Please indicate the name of the file you wish to restore and where it can be found on your server.

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